Privacy Policy

PRIVACY POLICY (UK & EUROPE)

Last updated: 22/09/2025

Quick Summary for Customers

We respect your privacy and want you to feel confident when using OLDSOLES online. Here’s the key info:

  • What we collect: Name, contact info, payment info, orders, preferences, website usage, and social media handles.
  • How we use it: To process orders, deliver products, personalise your experience, send marketing if you consent, and prevent fraud.
  • Sharing: Only with trusted service providers who help us operate our website or send communications. We never sell your data.
  • Cookies & tracking: We use cookies to improve your experience and show relevant ads.
  • SMS marketing: Consent-based. Up to 30 messages per month. Opt out any time via STOP.
  • Your rights: Access, correct, delete, or restrict your data; withdraw consent; complain to the ICO or local EU authority.

For full legal details, read below.

Full Privacy Policy

1. Introduction

This Privacy Policy explains how OLDSOLES collects, uses, protects, and discloses personal information via our websites (https://oldsoles.co.uk), apps, browser extensions, and other services (together, the “Service”).

This Policy applies to customers, vendors, partners, and anyone interacting with our Service in the UK, EU, and Europe.

We follow UK Data Protection Law and EU GDPR where applicable.

2. Personal Information We Collect

Identity Data: Name, title, username, encrypted login/password, social media handles.
Contact Data: Billing/delivery addresses, email, phone numbers.
Financial Data: Payment card info.
Transaction Data: Purchase history, order details, payments.
Profile Data: Preferences, surveys, feedback, website account info.
Technical Data: IP address, browser type/version, OS, location, plug-ins.
Usage Data: Website usage patterns.
Tracking Data: Cookies, pixels, web beacons, mobile identifiers.

Aggregated Data: Statistical or demographic data derived from personal data, which does not identify you unless combined with personal data.

We do not collect sensitive personal data such as race, religion, sexual orientation, health data, or criminal records.

3. How We Collect Personal Information

Direct Interactions: Orders, accounts, customer service, newsletters, promotions, social media, reviews.
Automated Technologies: Cookies, analytics, tracking pixels, browsing patterns.
Third-Party Sources: Payment providers, fraud prevention, analytics, social media, review sites (with consent or legal permission).

4. How We Use Your Data

We may use your data to:

  • Process orders, payments, and delivery
  • Personalise your shopping experience
  • Send marketing communications if you consent
  • Analyse and improve services
  • Comply with legal obligations
  • Prevent fraud and protect our business

Legal basis (UK/EU users): Consent, contract performance, legitimate interests, or legal obligation.

5. Data Security

We protect your data using technical, physical, and organisational measures. Emails are not encrypted; please use secure methods for sensitive info.

6. Data Retention

  • Personal data kept only as long as needed for business/legal purposes
  • Marketing preferences retained until consent withdrawn or after reasonable inactivity
  • Cookies and tracking data retained per standard expiration periods

7. Your Rights (UK & EU)

You can:

  • Access your personal data
  • Correct/update it
  • Request deletion or restriction
  • Object to processing (e.g., marketing)
  • Withdraw consent at any time
  • Complain to the UK ICO or local EU authority

Contact info@oldsoles.com.au to exercise your rights.

8. Cookies & Tracking

We use cookies to:

  • Ensure website functionality (essential cookies)
  • Improve performance and functionality
  • Analyse and customise websites
  • Enable social sharing and interaction
  • Target/advertise based on interests

Manage cookies via your browser settings or Your Online Choices for EU users.

9. SMS Marketing & Abandoned Carts

  • Consent-based, up to 30 messages per month
  • Opt out anytime via STOP, support via HELP
  • Data shared only with vendors required to deliver SMS services
  • SMS data never sold

10. Third-Party Services & External Links

  • Personal data shared only with trusted providers (order fulfilment, analytics, marketing, legal compliance)
  • External links provided for convenience; we are not responsible for their privacy practices

11. Updates to This Privacy Policy

  • Policy may be updated; the latest version applies to data collected while active
  • Check our website regularly for updates